SHIPPING & DELIVERY
Delivery
Any dates specified by Us for delivery of Goods are an estimate only, on which the Buyer relies entirely at their own risk.
Time for delivery shall not be, and shall not be capable of being made by notice, of the essence.
If no dates are specified, delivery shall be within a reasonable time with Our view being final as to what constitutes reasonable.
We will always endeavour to deliver Your Goods on the required date, but we cannot guarantee to do so.
We shall, under no circumstances whatsoever, be liable to the Customer for any loss, damage or expenses, whether caused directly or indirectly, by any delay in the delivery of Your Goods. No proposed delivery date shall entitle the Buyer to terminate or cancel the Order unless 180 days have passed from the estimated delivery date.
Where the Buyer has requested that Goods be delivered to the Delivery Point by post, We shall not be liable for any non or late delivery. Unless the reason is an error by Us in sending the Goods to an incorrect address.
If for any reason the Buyer fails to accept delivery of the Goods when they are ready, or We are unable to deliver the Goods because the Buyer has not provided appropriate instructions;
The risk of the Goods shall pass to the Buyer.
The Goods shall be deemed to have been delivered.
We may store the Goods until delivery, the Buyer may be liable for related costs and expenses
including, without limitation, storage and insurance.
The Buyer will need to provide at the Delivery Point, the appropriate equipment or manual labour for unloading the Goods and generally taking receipt of them.
We may deliver Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of Our Terms & Conditions. Each instalment shall be considered a separate Order and no cancellation or termination of any one Order relating to the instalment shall entitle the Buyer to reject or cancel any other Order or instalment(s).
If the Delivery Point is to be outside the UK;
The Buyer shall obtain all necessary import licences, clearances and other consents necessary for the purchase of the Goods.
The Buyer must comply with all applicable laws and regulations of the country for which the products are destined.
We will not be liable for any breach by the Buyer of any such laws.
Risk in and responsibility for the Goods shall pass to the Buyer once they have been delivered to the carrier appointed to deliver the Goods and the Buyer shall maintain appropriate insurance for the Goods in transit.
Goods for delivery outside of the UK may be subject to export and/or import duties and taxes. The Buyer will be responsible for payment of these. If We incur any export charges, these will need to be paid within 7 days of our invoice to the Customer.
Risk /Title
All Goods are at the risk of the Buyer from the time of Delivery.
Ownership of the Goods shall not pass to the Buyer until We have received in full, in cash or cleared funds all sums due to it in respect of: The Goods and/or services supplied All other sums which are / or become due to Strictly Criminal from the Buyer on any account or for any reason.
Non-Delivery
We carefully check all of our orders. The quantity of any consignment of Goods as recorded by Us upon despatch shall be conclusive evidence of the quantity received by the Buyer. Depending on the postal or courier service used for the delivery of your please allow up to 15 working days for your order to arrive before making a non-delivery claim.
Should You not receive the quantity of Goods expected, We will ask You to provide details of any shortages. Claims for shortages or non-delivery must be supported by the carrier’s consignment or delivery note on which the Goods have been signed and checked at the time of delivery. Notification of shortages or non-delivery must be made within 3 working days. We shall not be liable for any non-delivery of Goods unless the Buyer gives notice.
Any loss or damage after delivery is the sole responsibility of the Customer.
Any liability for non-delivery of Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note against any invoice raised for the Goods.
Returning Goods
Subject to the Buyer having a right to return all sales are final. However, We do, subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and We may, on a case-by-case basis, consider doing this (but shall not be under any obligation to do so).
The following Goods will not be eligible to be returned;
Any Goods which have been ordered as bespoke Goods by the Buyer for example,
embroidered and/or personalised Goods.
Samples.
Any Goods which have been in the possession of the Buyer for more than 28 days after delivery.
Seasonal products.
Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles.
Consumables, as defined by Us.
Any Goods which We do not carry as core stock, as defined by Us.
If Goods despatched by Us are returned because the address, (or another matter in relation to the Goods)
given by the Customer was incorrect, the Buyer will then become liable for any further delivery costs
incurred for redelivery of those Goods.